32 - Ogden

Build it yourself or go Tuff Shed, there are no other options! The shed quality is what sold us. The sales experience was awesome, just helpful, knowledgeable and not pushy at all. Started with Andy and ended up with a different person, Stephanie something who was new but just as sharp. Sheds are a bit more on average but the staff, installers and making sure everything little thing is perfect is TOTALLY worth it.

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While my overall experience (especially during the build phase) was not pain free, the support and commitment from the Tuff Shed team & Andy Shill in particular earns a 4 Star rating. The project was an 18' x 16' Premier Barn with a full loft. The initial purchasing phase was low key and Andy was great to answer any questions and support reviewing all the options. During the Design & Planning phase the wheels came off a bit mostly due to the size of the shed and Layton City zoning & permitting process as the placement was designed around a 5' offset. It took over 7 months jump through the series of flaming hoops and signing waivers, etc. to finally get the permit so we could build. As painful as this process was, the Tuff Shed team worked hard to keep things moving. During the build phase, however, the wheels totally came off when the crew that was assigned failed to build the barn correctly. The biggest area of concern was the Sheet Metal roof which was installed incorrectly and there were other workmanship issues. After several repeated failures by the same contractor, Tuff Shed send out their warranty repair team to evaluate what was going on. They determined the roof needed to be pulled off a completely redone and that they would address the other workmanship issues. In fairness, at this point I was pretty much done with this project. That said, their team owned the issues and worked diligently to resolve all the issues to complete satisfaction. Given other projects that I have recently contracted out, this is what true customer service should look like. Projects like this may seem very simple and straight forward, but there is a lot that can, and often does, go wrong. A measure of a good company is owning these issues and seeing it through to the end and standing by the quality of their product. To this end, Tuff Shed knocked it out of the park and hence moved themselves from a solid 2 Star to a 4 Star rating in my book.

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We looked at other shed companies and no one’s quality even came close to Tuff Shed!! Their design team in Ogden, Andrew Shill, was awesome to work with!! The builders did an amazing job!! We are so happy with the finished product!!

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This was a great experience from beginning to end. Andrew was very professional and helpful during the design process as I changed my mind several times on the interior design. The installation crew was prompt, professional courteous. My shed looks great in the space! I’m super pleased! I compared several brands of sheds before I made my decision. Tuff Shed was by far the best value and quality. I highly recommend.

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