Needless to say, I am very pleased with the work TUFF SHED of Dallas did for me. I couldn't be happier. I am a builder myself, but chose to have this project done for me. I did the research on TUFF SHED and they have lived up to everything they advertise themselves to be - GREAT.
Steve - Highland Village, TX
We take customer service very seriously at TUFF SHED. In fact, customer service has always been a central theme in our mission, vision and value statements.
Part of our vision at TUFF SHED is to ensure that each customer is completely satisfied with our products and services to the point that they will refer us to others. That's why it is so encouraging that 98% of the customers we've surveyed tell us they'd refer their friends and family to TUFF SHED.
Here are some examples of what we are doing now to make sure we continue to meet our customers' needs:
Through our centralized Customer Service Center in Hutchins, TX, we follow-up with every customer who purchases one of our buildings to rate customer care and resolve any warranty issues. (We project selling 60,000 units this year, so that's an amazing amount of live follow-up and customer care.) This follow-up also gives us "real-time" feedback and survey statistics allowing us to see if we're continuing to live up to our customer promises.
TUFF SHED is also a member of the Better Business Bureau in every one of our factory markets. Our memberships with the BBB provide another great way to measure our ability to resolve customer issues, besides giving customers the assurance that our company values customer service and takes appropriate steps to resolve customer issues.
We also encourage and recognize excellent customer service with our annual Customer Service Awards.
If you experience any problems with your TUFF SHED building, call 1-800-BUY-TUFF (1-800-289-8833) and you'll be connected with your nearest store. Talk with your salesperson, or ask for the General Manager. We'll listen and do everything we can to come up with an appropriate solution.